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General Info
General questions about using GoCustom Clothing
When you order through the website you will be provided with an estimated date of delivery. If you are in need of your items before the dates shown, please contact our team to discuss your options.
Yes, you can easily repeat a previous order. Log in to your account and go to the Order History page. Any orders that are available to be repeated will have a 'reorder' button.
Re-orders assume that there is to be NO change to the artwork used and that products are available.
Our expert artwork team will take the design that you provide and make it into a print or embroidery-ready file. They will also prepare an artwork proof for you to approve. We charge a small amount for the setup of this artwork. The good thing is, that you only pay for this to be done once, and can then use the same artwork on subsequent orders without the need to pay for a setup.
If you need to make adjustments to approved artwork in the future we will make a charge for this service.
Yes, you can order blank or plain items. Orders which contain only plain items are usually despatched within 3 working days.
If your discount code isn't working, please ensure it is still valid and applicable to your order. If you received the code via email, the terms and conditions will be at the bottom of that email.
In general, codes cannot be applied to bundles as these are already heavily discounted. You can only use one code at a time.
If you need further assistance, contact our customer support team.
To get the best prices, start on our website where you'll find detailed pricing for each product starting from a single item. The more you need, the less you will pay per item. If you need a larger quantity than the options listed online, please contact us directly for a custom quote.
Example of our online product pricing:
Additionally, consider our bundle offers, which are an excellent way to save money. Bundles include free customisations, providing even more value for your purchase.
We also have a price match promise —if you find a lower price for the same product elsewhere, let us know and we'll match it. See the full Price Match Promise details.
We are based in the beautiful Shropshire town of Ludlow. Visit our Contact Us page for more details.
To reset your password:
- Log out of your account
- Go to My Account at the top of the website
- Select 'Forgot your password?'
- Enter your email address
- Press - SEND RESET LINK
We will then send you a link to reset your password
Direct link to password recovery: https://www.gocustomclothing.com/password-recovery
There is no minimum order quantity.
Whether you wish to order 1 item or 10,000, we genuinely welcome working with you. When you order larger quantities of an item, the cost per item reduces due to economies of scale.
We offer an individual bagging service. We use 100% compostable bags that are better for the planet.
When you view your cart you will see the option to include individual bagging, if you select this it will apply to your full order.
No, we do not customise customers' own garments at this time. We only offer customisation on our range of high-quality products to ensure the best results.
For an item to be classed as Waterproof or Breathable, it needs to meet a minimum requirement, but not all garments offer the same levels of protection.
Jacket waterproofness is measured in millimetres (mm). A 5,000mm rating means it can handle light rain. Ratings of 10,000-15,000mm can resist heavy rain and snow but may soak if under pressure. For extreme conditions and heavy load, look for ratings of 20,000mm or higher.
Breathability refers to how much water vapour can move through a square meter of the jacket's fabric in 24 hours. Ratings above 8,000g/m2/24 hours are good for general outdoor use. For active use, look for ratings over 20,000g/m2/24 hours. If you're planning high-intensity activities, a rating starting at 30,000g/m2/24 hours offers the best breathability.
Advice on the best way to look after your customised garments
You want your customised garments to last and to look good for as long as possible. Following these guidelines will help you to get the most out of your clothing.
Because your garment is customised it’s not as simple as reading the care label which is stitched in the garment. In addition to the care label instructions please ensure the following:
- Wash inside out - this helps to protect the customisation from getting damaged, close zips and check pockets are empty
- Wash at 30°C
- Do not use bleach or harsh detergents/fabric conditioners
- Do not overload the washing machine
- Wash with similar colours and similar textured garments, at least for the first few washes as colours can run.
- Dry immediately after washing - do not leave garments wet
- Do not tumble dry
- Do not dry clean
- Iron inside out using the lowest heat setting, this is especially important for printed products
- It's best to wash a new garment before its first use
Failure to follow the care advice will invalidate the warranty of your garments.
Wash at 30°C
This will ensure the customisations stay looking their best for longer. It's also better for the environment!
We understand that for certain items, particularly workwear worn in harsh conditions, washing will need to be at a higher temperature. When this is the case we would recommend embroidered garments as they are much more hardwearing.
Our size guide is available on each product page.
If you need further help regarding sizes, please contact our team for additional info.
We customise a wide range of brands including Stanley/Stella, Regatta, Fruit of the Loom, Gildan, Uneek, Anthem, Adidas, AWDis, Beechfield, Craghoppers, Portwest, Orn, Premier, Pro RTX and many others.
We accept various payment methods including credit/debit cards, Klarna, and bank transfers. We can also offer trade accounts.
Full Payment Info
Depending on the product and customisation choices you make, we have several different lead times. At checkout, we will show you an estimated delivery date. Customised orders have a choice of an Economy service or a speedier Express service.
If your order is more urgent than the dates provided at checkout, please contact us directly.
For full information about delivery times, please visit our detailed Delivery Information page.