Delivery & Returns

When you order through the website you will be provided with an estimated date of delivery. If you are in need of your items before the dates shown, please contact our team to discuss your options. 

Unfortunately, customised items cannot be returned unless they are faulty. See our Returns page for full information.

You can find all the info you need on our RETURNS page.

Note that customised items can only be returned if faulty.

Yes, you can collect your order from our facility. To do this please add a note during checkout that you would like to collect. If your online order incurs a delivery charge, we will refund you, this will not include any express fees as these are associated with speedy manufacturing, not the next-day delivery fee.

Please do not try to collect your order until you have received confirmation that it is ready for collection.

Collection address - Mon-Fri - 9 am to 4 pm:

Reception
Units 12B&C Orleton Road
Ludlow Business Park
Ludlow
Shropshire
SY8 1XF

We can deliver your customised products worldwide. For full information about international delivery, please visit our detailed Delivery Information page.

For full information about delivery fees, please visit our detailed Delivery Information page.

You can track your order status through the "Order History" feature on our website. Log in to your account and go to the Order History page. If the order is still being processed through our factory, you will see the status 'Processing In Progress'. Once an order status has changed to 'Shipped', you will also see a tracking link with our courier service.

DPD will also email you about your delivery details and the options available.

If your order has shipped, please check the tracking with DPD before contacting us.

We highly recommend getting the DPD app which allows you to track your package and make changes to your delivery at the press of a button.

If you need further assistance tracking your order, please contact our customer support team.

Depending on the product and customisation choices you make, we have several different lead times. At checkout, we will show you an estimated delivery date. Customised orders have a choice of an Economy service or a speedier Express service.

If your order is more urgent than the dates provided at checkout, please contact us directly.

For full information about delivery times, please visit our detailed Delivery Information page.

How much does it cost?

At GoCustom, we offer FREE DELIVERY on all UK Mainland* orders over £100

For UK Mainland orders under £100 we charge just £5.95 for plain item orders and £6.95 for orders with customisations.

For Non-UK Mainland, European and International Delivery Charges, please visit our main delivery page.

How long will it take?

For plain, non-personalised orders, items are usually dispatched within 3 working days.

For orders with customisations, we offer a 3-tiered delivery service:

Premium, Express and Economy. You will see estimated delivery dates for the available options after you have provided your delivery address at checkout.

The details of these services are on our main delivery page.

See Current Delivery Options

How will my parcel arrive?

Deliveries are made by DPD couriers. 

You’ll receive an email/SMS from DPD on the morning of your delivery with a 1-hour timeslot. If you need to rearrange or perhaps tell them to leave your parcel with a neighbour then this can all be done via the link in the message.

*UK Mainland means England, Wales and Scotland, excluding adjacent islands. Note that free shipping may not appear until you have confirmed your shipping address.

You may wish to view samples of garments in order to find the right size or assess the quality of the material. This is especially useful as you are not able to return customised garments if they are the wrong size (see full Terms and Conditions)

To obtain samples you will need to place an order for the plain garments you wish to view. We are not able to supply free samples for online orders.

You can then either keep the garments or return them to us for a refund within 14 days.

We reserve the right not to accept samples returned without either an invoice or order reference. A refund will not be issued if the garments are returned tarnished or not in their original packaging.