Returns

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below to ensure a smooth process:

Plain items

Eligibility for Returns:

  • Items must be returned within 14 days of delivery.
  • Only plain, non-customised items are eligible for a refund (see 'Customised Items' section below).

Condition of Items:

  • Items should be returned in their original packaging.
  • Any labels must still be attached.

Return Shipping Costs:

  • The cost of return shipping is the responsibility of the customer.

Processing Your Refund:

  • Please allow up to 7 working days for your refund to be processed and applied to your account.

Required Documentation:

  • Include a copy of the Delivery Note with your return.
  • If you do not have the Delivery Note, please provide the Sales Order number where it can be clearly seen.

Returns should be addressed to:

GoCustom Returns, Units 12b&c Orleton Road, Ludlow Business Park, Ludlow, Shropshire SY8 1XF United Kingdom

Customised items

We are unable to accept returns for items that have been customised unless we have made a mistake with the order or the items are found to be faulty.

For example: You cannot return a customised item because it doesn't fit.

If you believe we have made a mistake or there is a fault, please contact us to discuss the issue. 

Please note that we will not accept responsibility for any errors or misinterpretations if they were present in the proof and not flagged by yourselves prior to production.

Please see our full terms and conditions for more information.